Your appointment is reserved just for you. I require 48 hours of notice to reschedule / cancel an appointment for any reason. Appointment reschedules / cancellations with less than the required notice will be charged at 60% of the cost of the appointment as booked to your credit card on file. Missed appointments will be charged at 100% of the cost of the appointment as booked to your credit card on file.

This policy is waived only if you find someone to take the appointment in your place. In the case of illness, your replacement cannot be from the same symptomatic household. Please contact me by email in advance of the appointment to arrange for this accommodation.

As a courtesy, reminders are sent out 1 week and 3 days before your appointment. You can cancel or reschedule your appointment using the links provided in your confirmation and reminder emails. Non-payment of any agreed upon fees will result in discontinuation of services, with the option of referral to other services.

Please reschedule your appointment if you are experiencing symtoms of illness or test positive for illness. If you arrive to your appointment symptomatic, I will not be able to treat you, and you will be billed for the appointment.

Here is a self-assessment tool with what to do if you are experiencing symptoms of illness or have tested positive for COVID-19: https://www.ontario.ca/self-assessment/

Please ring the doorbell upon your arrival, no earlier than 5 minutes before your scheduled appointment time. I will come down to welcome you.

If you anticipate needing more time to climb the stairs (35 steps with railing) or need additional assistance, please contact me by email so we can arrange accommodations prior to booking.

Your appointment begins and ends according to the time in your booking confirmation. Please arrive on time to your appointment as I will not be able to accommodate adjustments. Each appointment will include an intake conversation, assessment when necessary, hands-on treatment, reassessment and discussion of homecare. To get the most from your treatment time, please complete all electronic intake forms before your arrival.

Each treatment is performed with the coverage of a secure drape (sheets and blanket). This drape is carefully adjusted by your therapist while treating the areas of your body that have been discussed and agreed by you in the treatment plan. Clients are invited to disrobe to their comfort level for treatment and most treatments can be performed over sheets or clothing if preferred. Please bring comfortable clothing if you prefer this option.

Your experience of this work is important to me. Please let me know at any time if there are ways I can better support you and your ability to give feedback in this therapeutic space and relationship.

As Registered Massage Therapist and Health Information Custodian at Dröm, Kit Hazell will securely maintain, store, transfer, and dispose of client health records to protect confidentiality. Please contact them by email with any privacy or security concerns.

RMTs are required to conduct a health history intake with every client prior to treatment. This information must be updated annually or if there are any significant changes in your health history. All interactions with your RMT, including the scheduling or attendance of appointments, content of your sessions, your progress, and your records are confidential, unless disclosure is required by law.

Your electronic file is protected by a firewall that undergoes 256-bit encryption and is stored by way of a trusted practice management software system called ClinicSense. Client health records are retained for 10 years after a client’s last visit, or in the case of clients under the age of 18, for 10 years from a client’s 18th birthday.

I may consult other healthcare providers about the work I do with my clients. This is to provide my clients with the best possible care and for the purpose of my professional development and ethical accountability. Client identity is kept completely confidential during these consultations.

Client and therapist will wear masks during treatment. Please arrive wearing your preferred high quality mask (N95, KN95 or better) covering your mouth and nose, or I am happy to provide you with one free of charge.

See Accessibility for more information about COVID-19 precautions at Dröm.

At this time I do not offer direct billing.

All treatments at Dröm are Registered Massage Therapy. A signed receipt is provided to you by email at the end of each appointment. You may submit receipts to your insurance provider and may claim receipts towards your tax return as a medical expense. Please review your insurance coverage prior to booking.

Yes! Please reach out for more information about print and digital gift certificates at info@drom-rmt.com

I welcome invitations to donate RMT gift certificates to fundraisers for projects that support social and environmental justice, decolonization, Indigenous sovereignty, land defense and alternatives to the police and prison system.

S.T.R.A.I.T. Method manual scar release techniques can safely be used once the scar is 12-18 weeks old in the case of healthy tissue.

Before this stage, treatment involving gentle massage and manual lymphatic drainage techniques will support the healing process. Scars of any age benefit from treatment. Please contact me with any questions, and seek medical clearance if you have concerns about whether this is the right time to begin manual scar care.

A Timeline for Use of Manual Techniques in Rehabilitative Scar Care 

Following surgery, injury or procedure

Indirect massage, myofascial release, and manual lymphatic drainage techniques can be used to support your healing by promoting comfort and relaxation, by keeping the area pliable, and by promoting circulation. In this early phase of the healing process, particular care is taken to avoid any engagement with or stress on the wound.

Once cleared for scar massage; 3 weeks - fewer than 3 months 

During this period, the collagen network is less set and the fibers themselves are thinner and less dense. Therapeutic chemicals in the tissue, such as collagenase, are more active during this period. Light-pressure manual techniques and slow, deliberate engagement is required to guide remodelling of the scar tissue matrix. 

3 months - 12 months  

As the scar tissue matrix ages, collagenase concentration diminishes. During this period the pressure of manual scar techniques may be slightly increased. 

Over 12 months 

While firmly set, scar tissue over a year old can still be mobilized. Firmer and more direct pressure, combined with movement, may be used to optimize scar tissue health and function.

I craft two plant whisks for each Whisking and Massage Therapy treatment, based on a careful selection of local, un-treated and seasonally available materials. I source all plants weekly from my ecologically responsible supplier-collaborator at Mount Wolfe Farm in Caledon, ON.

Plants such as birch, oak, linden, maple, aspen and cedar have been used in whisking for hundreds of years.

All plants used in treatment at Dröm are tested by me for skin-contact safety. This treatment may not be appropriate for people with particular allergies or hyper-sensitivities. Please seek medical clearance and contact me by email if you have any questions or concerns about whether this treatment is right for you.

Updates about this seasonal offering can be found on Instagram @drom.rmt